Every invoice is another risk that customers swipe left

What’s better than gaining a new customer? Keeping an existing one. Your customers, especially those large ones, want invoices issued to them according to their needs. But the details to give your customers what they want are buried in operations systems.

Advanced Invoicing for Complex Customers

You have disrupted the industry by creating a great, easy to use and easy to acquire product. You offer customers product bundles that allow them to use more of your capabilities - Bronze, Silver and Gold. However, organizations want to monitor the use of your products by all their employees. Moreover, they want their cost centres to review and pay consolidated invoices. 


Challenge

Your existing billing solution cannot accommodate customized invoicing for enterprise organizations. Your billing staff have to implement workarounds, which include tracking employees in an organization, downloading individual invoices, manually consolidating, and issuing invoices as per how customers require them. You want to offer customer self-service for how customers want to receive their employees’ invoices.


Omniware Approach

Dynamics Billing offers unique features to manage customer attributes which can then be used for consumption, charging or invoice distribution. With these features of Dynamics Billing, clients can enable customer centric invoice distributions. For example, at the end of this month’s billing cycle:

  • Consolidate all invoices and aggregate amounts owing by your customers’ 10 regional offices

  • Issue separate invoice copies, one for each employee which shows their consumption of a la carte features and their selected bundle (bronze, silver or gold) for the billing cycle

  • Display a button on each invoice to allow customers to change their bundled package

  • Display a button on the consolidated invoices to allow your customers’ AP department to pay


Benefits

  • Offer customers the invoicing and messaging that is best suited to their business structure

  • Eliminate manual workarounds, reduce billing inaccuracies

  • Engage customers during billing to upsell or enrol in new programs

  • Offer customers’ management  control over their consumption of your services