It’s something unpredictable, but in the end it’s right…
High usage may be out of the ordinary, but for customers it is unpredictable. Usage variances or errors can be captured by Dynamics Billing allowing you to notify customers by email or text of issues as they happen. So, for better customer service… in the end it’s right.
Reduce Bill Shock
Customers with high consumption are most likely to call. Even if consumption is correct, your staff have had to deal with an unhappy customer. Dynamics Billing can flag issues to you and customers before they receive their bill to lessen a shock.
Demonstrate You Are a Trusted Partner
Notifying customers before high consumption is reflected on their bill will allow them to investigate and address issues. They will appreciate you for allowing them to resolve issues and acknowledge that you are a trusted partner.
Irate customers can create cash flow issues if they argue fees and refuse to pay. Your costs can increase in situations where costs associated with consumption, while accurate, are written off or administration fees are waived to provide some flexibility to the customer.
Omniware Dynamics Billing is integrated with Microsoft Dynamics, which allows you to enhance your ERP / CRM system with powerful billing capabilities and a familiar interface.