Professional Services

At Omniware, our professionals have many years of experience developing within the Microsoft Dynamics platform. Let us use our expertise to help you get the most out of CRM.

Let us help you get the

most out of Dynamics 365


  • Architecting, implementing and customizing Microsoft Dynamics CRM projects

  • Custom portal design and development including ADX Studio

  • Efficient and transparent project management support


  • Workflow analysis and customizations


  • Dynamics CRM 2011, 2013, 2015, 2016

  • ADX Studio


  • Web API's

  • Restful Services

  • ASP.NET MVC 4, Entity Framework, Unity, Signal$, JQuery, Kendo Framework

  • MS SQL Server, MySql, and Oracle


Our Services


Our Dynamics CRM development abilities have been proven through our work with the Elementary Teachers Federation of Ontario (ETFO).

ETFO, with 76,000 Members, is the largest teachers union in Canada. Each year, they hold a wide variety of events (conferences, meetings, seminars, courses) for their Members.


Defining the events, creating multiple, unique registration forms, managing registrations, approving attendance, coordinating with the local boards and managing the billing of any charges was primarily a time consuming manual function. ETFO wanted to automate this and create a solution that benefited both their Members and the ETFO staff administering the system.  The answer was Microsoft Dynamics CRM and Omniware.

Omniware worked closely with ETFO, to develop an Event Management System (EMS) which centralized the process, improved the Member experience, and allowed for a team of CRM users to easily create and manage the events, the registration forms and attendees.


Leveraging Omniware's experience with Microsoft Dynamics CRM and ADX Studio, a single platform was created to improve the management of the entire event management process.


The result: A benefit for Members and time savings for ETFO.

Omniware's core product, Dynamics Billing, is a testament to our Microsoft Dynamics expertise. Using Microsoft Dynamics CRM, we've built a robust billing solution that marries the customer facing management of CRM with the billing functionality of invoicing, product management, and pricing to enable a 360 degree view of the customer for our customers.

This platform has been used by many customers such as Bell Canada, CBC Innovis, Hewlett Packard Enterprise, DXC Technology and Easyvoice.


Incorporating a sophisticated billing engine into Dynamics CRM required significant architecture, design, and development within the CRM environment.  It is this experience which Omniware can bring to your CRM projects.

Why is 

the right choice?

Engage Customers

Build personalized experiences across all customer touchpoints from consideration to purchase to support by using contextual data to get a complete view of customers, and draw actionable insights that can deliver personalization at scale.

Empower people to achieve more by giving them proven processes, familiar tools and intelligent guidance to take the next best action so they can do their best work while keeping organizations and information secure.

Accelerate the speed of doing business, improve service levels, and reduce costs with intelligent processes that anticipate the future and coordinate people and assets more efficiently across manufacturing to finance to retail.

Use data as a strategic asset, shifting from reactive to proactive, automating processes, and innovating with new business models, services, products, and experiences—all to differentiate, innovate and create opportunities.

Empower Employees

Optimize Operations

Transform Products

Dynamics 365 brings together the best of Microsoft's CRM and ERP cloud offerings into one cloud service with specific, purpose-built applications for key business processes—like Sales, Field Service, Operations and Customer Service, among others. A connected ERP and CRM system is a key differentiator.


Any questions? Click below or give us a call!

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4080 Confederation Pkwy, Suite 301

Mississauga, ON, Canada L5B 0G4

2915 Ogletown Road
Newark, Delaware, USA 19713

Phone: +1-416-264-6664


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