Frequently Asked Questions
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What is Dynamics Billing and how can it help my business?
How does Omniware help with customer service?
Will I need computing equipment to use your software?
Invoicing and Customer Payment
How do customers receive their bills?
How many customers can I have in the system?
Dynamics Billing is designed to handle as few or as many customers as you need to bill. The Dynamics Billing software currently provides billing to over 100 million accounts per month.
How many users can I have in the system?
I send/receive data from many operational systems. Can Dynamics Billing make this easy for me?
I have many commercial accounts that have specific invoicing needs. How can Dynamics Billing help me?
Dynamics Billing has a built-in Customer relationship Management (CRM) system, or we can integrate to your existing CRM. This allows us to configure specific rules for how customers would like to receive their invoices. We can even split invoices for the same customer, or route them to different offices. Provide us with your challenges and we can show how our software can handle your specific situation.
How many Products can Dynamics Billing manage?
Dynamics Billing supports a comprehensive range of products and services. There is no limit to the number. Moreover, we provide an easy way for organizations to manage constantly changing products and services. One customer organized their products by country, then state. Another customer organizes by model category and then sub-categories. In addition, product attributes can be used in rating and billing, making it easier to flow through price changes to all products and services.
My rates are constantly changing and have become very complicated? How can Dynamics Billing solve this challenge?
Dynamics Billing has the industry’s most comprehensive options to support complex rates. You can create an unlimited number of rates, billing types, and account types. Each rate can be broken down into tiers and have discounts and penalties. Billing types help differentiate between groups of rates, making data reporting easy. Groups of accounts can be separated into Account Types to bill subsets of your customer base.