FAQ

Frequently Asked Questions

Don't see your question below? Email us at support@omniware.com.

General

What is Dynamics Billing and how can it help my business?

Dynamics Billing is a robust billing solution capable of handling any billing requirement for your business including pricing, rating, billing, invoicing, and payments. Our platform will empower your sales teams, simplify your operations, and help you attain marketing freedom.



How does Omniware help with customer service?

You will always be able to support your team with our tools. Dynamics Billing presents bills quickly and easily-for fast customer consumption. Customer details, invoice details, and product and pricing information will be easily accessible at a click of a button for your support team.



Will I need computing equipment to use your software?

Since Dynamics Billing is a cloud application, there is no additional hardware required to use Omniware's platform. Users of the system simply need an internet connection to use the software - whether working from home, office, or via a mobile device. A computer or mobile device will be able to take full advtange of Dynamics Billing. For your specialized equipment, our software integrates with those as well - operational systems, meter reading equipment, and other specialized devices.



Invoicing and Customer Payment

How do customers receive their bills?

Dynamics Billing supports printed bills and emailed bills. Electronic bills can be displayed on a web portal and are accessible by your clients and their end-customers (tenants, property managers, consumers, and commercial customers).



Functionality

How many customers can I have in the system?

Dynamics Billing is designed to handle any size business. The Dynamics Billing software currently provides billing to over 100 million accounts per month and has infrastructure to handle hundreds of millions more.



How many users can I have in the system?

There is no restriction on number of users. Our pricing is based upon the number of users that require access to perform functions in the software.



I send/receive data from many operational systems. Can Dynamics Billing make this easy for me?

Dynamics Billing was built to integrate into complex environments that exist within many organizations' back-end systems. We have built-in capability to analyze transactions from operational systems and to merge, match, and assess for errors and trace these transactions for billing purposes.



I have many commercial accounts that have specific invoicing needs. How can Dynamics Billing help me?

Dynamics Billing comes with a built-in Customer Relationship Management (CRM) system, and can easily integrate with your existing CRM. With Omniware, you can configure specific rules for how customers receive their invoices. We can perform many tasks such as splitting invoices for the same customer or routing them to different offices. When you provide us with your challenges, we can show you exactly how our software can handle your specific situation better than the competition.



How many Products can Dynamics Billing manage?

Dynamics Billing supports a comprehensive range of products and services and there is no limit to the number. We provide the most intuitive way for organizations to manage constantly changing products and services. One customer may organize their products by country and state while another customer organizes by model categories and sub-categories. Product attributes can be used in rating and billing as well, making it easier to implement price changes to all products and services.



Utility Functionality

My rates are constantly changing and have become very complicated? How can Dynamics Billing solve this challenge?

Dynamics Billing has the industry’s most dynamic options for supporting complex rates. You have the ability to create an unlimited number of rates, billing types, and account types. Each rate can be broken down further into tiers with their own discounts and penalties. Billing types differentiate between groups of rates, making reporting easy. Groups of accounts can be separated into Account Types to bill subsets of your customer base.