Customer Service

All customer interactions
within one system

All the information you need is captured and made available to you - customer details, invoice details, service and rate information. Answer the most common customer questions easily. All information is in one place to quickly respond to customers and reduce time.

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Omniware Dynamics Billing is integrated with Microsoft Dynamics, which allows you to enhance your ERP / CRM system with powerful billing capabilities and a familiar interface.

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As a leader in customer service, you want the easy-to-use functionality that our software provides

Inquiries

Allow Customer Service Representatives to engage with customers and document actions.

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CUSTOMER INQUIRIES

Present a personal touch

Document conversations with customers or for groups (such as HOAs, buildings) that flow to individual accounts for  company knowledge of the customer and premise.

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CUSTOMER COMMUNICATION

Be Responsive

Print / email detailed information to customers from a knowledge base of policies, forms or processes, such as how to read a meter, applying for budget billing, etc.

ACCOUNT INFORMATION

Holistic view of Customers

View and manage account information, payment info, notification, paperless invoicing, contracts.

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MOVE IN/OUT

Easily action requests

One click move-in / move-out capability. Create, prioritize and action other Service Requests. Reduce manual coordination amongst service departments.

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ADJUSTMENTS

Easily make adjustments

to services, charges, fees. Reduce workarounds and ensure that account charges are up-to-date.

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COLLECTIONS

Customers need flexibility

Enable flexibility to the business and reduce work-arounds by allowing customers to make partial, over payments or payment arrangements.

Self Serve

Enable customers to serve themselves via mobile and web and reduce customer service workload and costs.

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ACCOUNT INFORMATION

Provide customers with information

View and change account information, payment info, notification, paperless invoicing.

PAYMENTS

Self serve payments

Allow customer to make online payments.

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SERVICE REQUESTS

Provide customers with control

Allow customers to manage service requests.

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INVOICES AND HISTORY

View current and history

Allow customers to review current invoice, invoice history, payments history.

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USAGE

Provide Customers with information

Allow customers to view their usage of services.

Commercial & Industrial Customers

Enable your account managers to manage information about their key accounts. Enable key accounts to serve themselves.

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ACCOUNT INFORMATION

Provide Customers with information

View and change account information, payment info, notification, paperless invoicing, contracts.

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REPORTING

Customized reports for your demanding customers

Issue usage and consumption reports aggregated by location to key accounts.

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SERVICE REQUESTS

Provide customers with control

Allow key account managers to view, manage and assign service requests to the appropriate department or person.

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INVOICES AND PAYMENTS

View current and history

Allow key accounts and account reps to review aggregate invoices for key accounts by sites, invoice history and  payments history.