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Modernizing or replacing a legacy system can be a complex operation that takes time, resources, and meticulous planning. With a great vendor, you benefit from their knowledge of planning, how to value historical data and leading approaches for training.
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Here are a few of the top things to consider when migrating a billing system.
Migration Planning
Utilities are serving customers daily, no matter their internal projects. Shutting down day-to-day operations to implement change is not reasonable. Omniware will work with your team to assist with a system and process modernization plan. Gathering accurate information for migration in advance, such as up-to-date accounts, meters, invoices and processes should be prepared prior to commencing migration.
Training Employees
Employees keep operations running and do so efficiently when they are comfortable with the software they work with. Business performance can be stunted if this consideration is ignored. Employees need to be informed about the new system and its related business processes through adequate training using different methods.
Determining Relevant Data
Ensuring the data you are migrating is accurate and relevant is a major consideration to ensure a new system performs well. Customer history, invoice and payment history, consumption history, and meter read history are required to continue serving customers. This information should be identified and cleansed prior to migration.
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Omniware Dynamics Billing is integrated with Microsoft Dynamics, which allows you to enhance your ERP / CRM system with powerful billing capabilities and a familiar interface.
