E-bill Conversion

Getting bills to customers is important, but the method that these bills are delivered can have big implications on your bottom line. Paper and mail are costly and customers will most likely not ask to change. The status quo is comfortable and familiar, making electronic billing and payment an afterthought.

Challenge

Incentivizing electronic billing and payment adoption can be difficult. Without the right tools to encourage adoption, you won’t realize a high enough conversion rate for your efforts.  Re-purposing critical staff towards an effort that may or may not result in the gains you’re expecting can be detrimental to your business.

Omniware Approach

Dynamics Billing offers a pre-packaged, easy-to-implement E-Billing adoption package. It combines an easy to use Customer Portal, a unique “Pay Now” option on the electronic invoice, targeted messaging to customers via email/invoicing, a pricing incentive that is offered for a period you control, and one that is automatically factored into a customer's bill if the customer selects the option. We work with you to define the package, kick off the program, and track the results in real time.

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Benefits

  • Program kick off with minimal time investment (1 - 2 hours)

  • Automated program

  • Expected conversion rates between 10 - 25%

  • Reduced print/mail costs

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